A detailed explanation of your Water Utility Bill
Utility Invoices are sent out monthly.
Water utility rates are in the Water and Sewer Utility Rates and Fees Bylaw. The sanitation rates are included in the Waste Collection and Disposal Bylaw.
The water and sewer rate structure is designed to:
- Cover all the cost of water and wastewater utilities operations that include: treatment, storage, pumping and distribution/collection systems.
- Cover costs of the capital projects related to water quality, city growth and regulatory requirements.
- Ensure rate fairness for all users.
Miscellaneous charges, where applicable will appear on your invoice. Rates for any additional charges are found in the Water and Sewer Utility Rates and Fees Bylaw.
Penalties for Late Payment
Should a payment not be received within 28 calendar days of the invoice date a penalty of 2.5% of the outstanding balance will apply.
Water Usage
The EyeOnWater mobile app is now available for download on iOS or Android devices, and allows you to connect to supported water utility accounts and see your latest water usage. Understand how much water you use, detect leaks, and discover trends for when you use the most water.
- Quickly view your recent water usage with a two week comparison.
- View detailed water usage history by day, week, month, and year.
- Discover your short and long term water usage trends.
- Detect leaks and reduce water waste.
- Easily contact your water utility.
Download the app on the App Store or Google Play Store. To sign up all you need is your account number (found on your water bill) and postal code.
If you do not have access to a mobile device and would like to find out about your water use, please contact Water Utility Services.
